Shipping policy

Shipping Terms 

All items are shipped USPS or FedEx, as per customer’s choice. Items are shipped prepaid and added to the invoice. All orders are processed and shipped as quickly as possible. Usually orders are shipped within two business days of receipt of payment. Many times orders are shipped the very next or same business day.

Please note, that when a customer chooses USPS Express that those express shipping terms apply to the parcel from the time it is shipped, NOT from the time the order is placed. Although we place the highest priority on orders with express shipping services, the same shipping policies apply. Regarding carriers, we make no guarantees as to the time a carrier may take once an item is shipped. We are not responsible for any delays due to a carrier’s lack of performance. A special note during the holidays. The period from Thanksgiving to Christmas is an especially slow time to receive shipments. Please be patient if you are waiting on a parcel during this time. Again, a carrier’s lack of performance is out of our control.

All packages unless otherwise requested in writing, will be shipped with ‘Signature Required’ to prevent fraud, theft, and damage to packages.

International Orders and Importation Policies

All items sold on this site are available to international customers residing outside of the United States. It is the customer’s responsibility to know the importation restrictions of the country in which they reside. Importation fees and duties, maybe required to import certain items into your country, it is the customer’s responsibility to handle fees required by your customs office. In addition if required, any licensing, business licenses, or required certifications by your country must be furnished and presented by the importer of customer upon arrival of the package to the customs office in your country. The customer assumes all liability regarding the importation of any item purchased. At no time will MedLab International, Inc. be held responsible for non-delivery of any order that is stopped by the Customs of the country in which the customer resides. In the event that the Customs of the country in which the customer resides seizes a package because the customer purchased an item that is regulated or not allowed for importation into their respective country, the customer agrees to waive all rights to any claim against MedLab International, Inc. At no time will MedLab International, Inc. be responsible for issuing a credit or refunding any monies for any package that is seized by the Customs of the country in which the customer resides.