Refund Policy
Returns
Customer satisfaction is our top priority at MedLab International, inc. As such, we would like you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service department within 10 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 20% restocking fee. Shipping fees for errored orders will not be refunded. All items returned must be returned new, unused, in its original packaging, any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer’s expense. All returns will be inspected prior to issuing credit.
Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without a RMA number will receive a store credit for merchandise minus 20% restocking fee. Once return has been authorized, all returns should be shipped via trackable service to: MedLab International, 5310 Warren Road, Cortland Ohio 44410.
If you paid for your order via credit card, your account will be credited back for the appropriate amount once the products have been received. If you paid with a check, western union transfer, or money order; please allow 2 – 4 weeks to receive your refund check from MedLab International, inc from the time we receive the returned products. If you wish to waive the 20% restocking fee, you may have your refund in the form of a store credit. Restocking fees may also be waived if purchasing another item of equal or greater value. Restocking fees will be refunded once the new order has been processed.
If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will refund the costs or the products, plus original shipping cost and supply return shipping slip via USPS.
The following will not be accepted for return, for any reason unless deemed defective or shipped in error. Items that have been discontinued, items that are outdated, shelf worn, used or defaced, unsuitable for re-sale, chemicals or oils that have been opened, products that have been shipped outside the Unites States.
*All Sales on Sterile and Disinfectant & Safety items are FINAL. No returns or refunds will be granted.